Trust is earned in the open
Here is exactly what CaregiverCrew checks, what it does not, and the steps we recommend before anyone new comes into your home.
Checks that happen before a profile is listed
Email confirmation
Every caregiver confirms their email address with a one-time code sent to their inbox.
Manual profile review
A team member reviews each profile: photo, description, services, rate and any claims that seem unclear. We ask for changes or decline profiles that do not meet our standards.
Identity verification (optional)
Caregivers can upload identity documents. The "ID verified" badge appears only after a team member reviews and approves them. Profiles without the badge have not completed this step.
Reviews tied to bookings
Only families with a completed, paid booking can review a caregiver, and each family can review a caregiver once.
Reporting and removal
Anyone can report a profile. Reports are reviewed by our team, and profiles can be hidden or accounts banned when warranted.
Account security
Passwords are stored hashed, never in plain text, two-factor authentication is available for every account, and repeated failed logins are slowed down.
What we do not do (yet). CaregiverCrew does not currently run criminal background checks, verify professional licenses or certifications, or check driving records. Training and certificates on profiles are listed by the caregivers themselves. We will update this page if that changes.
A practical checklist for families
These steps take a few hours and are worth every minute. Keep notes, and trust your instincts.
1. Interview, then meet in person
Start with a phone or video call, then meet in person, ideally with your loved one present. Ask about past roles, how they handle difficult moments, and what they would do in an emergency.
2. Call references yourself
Ask for at least two references from people they have cared for or worked with. Ask what the caregiver did well, what could be better, and whether they would hire them again.
3. Consider a background check
In the United States, background checks for hiring must follow the Fair Credit Reporting Act (FCRA). Use a consumer reporting agency that is FCRA-compliant, give the caregiver a written disclosure, and get their written permission first. Some states and cities add their own rules.
4. Put the arrangement in writing
Agree on duties, hours, rate, cancellation, and what happens if your loved one's needs change. A short written care plan helps everyone, especially when more than one family member is involved.
5. Keep things on the platform
Paying and messaging through CaregiverCrew keeps a record of what was agreed and lets us help if something goes wrong. Be cautious with anyone who insists on cash, gift cards or wire transfers.
6. Check in regularly
Drop by at different times during the first weeks, ask your loved one how things are going, and watch for changes in mood, appetite or spending.
If something is wrong
Your safety comes first. These are the right people to contact.
Immediate danger: call 911
Then let us know so we can act on the account.
Suspected abuse, neglect or exploitation
Contact your state's Adult Protective Services. The Eldercare Locator (1-800-677-1116) can connect you.
A concern about a caregiver or a profile
Use the Report profile button on any profile, or contact our team.